About Us
Last Updated: September 1, 2026
About Valethora
Valethora is a home and lifestyle brand focused on furniture, rugs, lighting, textiles, storage pieces, and decorative products for everyday living spaces.
Our goal is simple: to make it easier to create a home that feels comfortable, expressive, and personal.
We believe a well-designed space does not need to feel overly formal or complicated. Thoughtful furniture, texture, color, and practical details can change how a room feels and how people experience it every day.
Valethora is operated by Shanghai Haishimei Trading Co., Ltd.
Our website, valethora.com, primarily serves customers in the United States.
Our Story
Valethora was created around the idea that everyday interiors should feel lived-in, personal, and visually considered.
A home is made through the pieces people choose to live with: a rug that brings warmth to a room, a side table that makes a small space more useful, a lamp that changes the atmosphere in the evening, or a piece of furniture that gives a room its character.
Rather than focusing on one narrow category, Valethora brings together practical and decorative home products that can work across bedrooms, living rooms, reading corners, workspaces, entryways, and other everyday spaces.
Our approach emphasizes a balance of:
- function;
- comfort;
- proportion;
- texture;
- color;
- visual simplicity.
We aim to offer products that can stand on their own while still fitting naturally into a wider home environment.
What We Believe
A Home Should Feel Personal
We believe interiors should reflect the people who live in them.
That may mean soft neutral textures, expressive color, sculptural shapes, practical storage, or a combination of all of them.
Valethora is built around products that help customers create spaces that feel more individual rather than overly uniform.
Design Should Work in Everyday Life
Appearance matters, but so does usability.
We consider how a product may function within real living spaces, including its size, intended use, placement, care requirements, and relationship with other household items.
Clear Information Matters
Furniture and home products can vary significantly in dimensions, materials, finishes, textures, and construction.
We therefore aim to provide clear product descriptions, available measurements, material information, photographs, and care guidance so customers can make more informed purchasing decisions.
What We Offer
Our product assortment may include:
- furniture;
- side tables and bedside tables;
- benches and ottomans;
- rugs;
- lighting;
- pillows and textiles;
- storage and organization products;
- decorative home accessories;
- other household and lifestyle products.
Because specifications vary by item, customers should review the individual product page for the most relevant information about dimensions, materials, colors, care, and intended use.
Our Product Process
Our product process is built around selection, product-information review, order preparation, fulfillment, and after-sales support.
The exact manufacturing or fulfillment arrangement may vary depending on the product.
1. Product Selection
Products are evaluated for their relevance to Valethora's home and lifestyle assortment.
We consider factors such as:
- appearance and proportions;
- intended function;
- materials and construction information;
- size;
- usability;
- suitability for residential spaces.
We do not represent every product sold through Valethora as being manufactured directly by Shanghai Haishimei Trading Co., Ltd. unless that is specifically stated on the applicable product page.
2. Product Information Review
Before a product is presented for sale, available product information may be reviewed for details such as:
- dimensions;
- material descriptions;
- color and finish;
- intended use;
- assembly information where applicable;
- care guidance;
- packaging or shipping considerations.
Because furniture, textiles, rugs, and decorative materials can have natural or production-related variations, minor differences in color, texture, grain, pattern placement, or measurements may occur.
3. Order Preparation
After an order is successfully placed, it generally enters our order-processing process.
Our standard processing time is typically:
1–3 business days
During this period, the order may be reviewed, prepared, packaged, and transferred for shipment.
Processing time is separate from carrier transit time.
4. Fulfillment and Delivery
Orders are shipped using available fulfillment and logistics services suitable for the product and destination.
For U.S. orders, estimated carrier transit time is generally:
5–12 business days
Larger furniture, rugs, or oversized products may require different handling arrangements depending on dimensions, destination, and carrier availability.
Complete delivery terms are provided in our Shipping Policy.
5. Customer Support After Delivery
Our relationship with customers does not end when an order ships.
If an order arrives damaged, defective, incorrect, or incomplete, customers may contact us for assistance.
Eligible purchases are also covered by our 180-day return policy, beginning from the carrier-confirmed delivery date, subject to the conditions stated in our Return & Refund Policy.
For assistance, contact:
Our Commitment to Transparency
We believe customers should be able to understand who operates the store, how to contact us, and what rules apply to their purchases.
For that reason, Valethora maintains dedicated pages covering:
- Shipping Policy;
- Return & Refund Policy;
- Privacy Notice;
- Terms of Service;
- Contact Us;
- Frequently Asked Questions.
We aim to keep important information across these pages consistent and up to date.
Customer Service
For questions about products, dimensions, materials, orders, shipping, returns, refunds, or other customer service matters, please contact:
Email: service@valethora.com
Telephone: +86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
We aim to respond to customer inquiries within 24 business hours.
Company Information
Brand: Valethora
Website: valethora.com
Legal Entity:
Shanghai Haishimei Trading Co., Ltd.
Registered and Business Address:
Room 4414, 4th Floor, Building 1,
No. 4500 Baoqian Road,
Jiading District, Shanghai, China
Business Representative:
Jiang Dawei (姜大伟)
Customer Service Email:
service@valethora.com
Telephone:
+86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
Last Updated: September 1, 2026