Contact us
Last Updated: September 1, 2026
We’re here to help with questions about your Valethora order, products, shipping, returns, refunds, or other customer service matters.
Valethora is operated by Shanghai Haishimei Trading Co., Ltd.
Customer Support
For the fastest assistance, please contact us by email:
Email: service@valethora.com
Telephone: +86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
We aim to respond to customer inquiries within 24 business hours.
Messages received outside our customer service hours, on weekends, or on applicable public holidays will be reviewed during the next available business period.
Order Support
For questions about an existing order, please include the following information whenever possible:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your question or issue
- Photos or videos if your request concerns a damaged, defective, or incorrect item
Providing complete information helps us review your request more efficiently.
Returns & Refunds
If you would like to request a return, refund, replacement, or report a damaged or incorrect item, please contact:
Please contact us before sending any product back. Our customer service team will review your request and provide the appropriate return instructions.
For complete eligibility requirements and refund timelines, please refer to our Return & Refund Policy.
Shipping Questions
For questions regarding:
- Order processing
- Shipping methods
- Delivery status
- Tracking information
- Delayed shipments
- Shipping charges
please contact service@valethora.com.
For full delivery terms, please refer to our Shipping Policy.
Privacy Requests
For questions about your personal information, privacy rights, data access, correction, deletion, or other privacy-related requests, please contact:
For additional information about how we collect and process personal information, please refer to our Privacy Notice.
Company Information
Brand: Valethora
Website: valethora.com
Legal Entity: Shanghai Haishimei Trading Co., Ltd.
Registered Address: Room 4414, 4th Floor, Building 1, No. 4500 Baoqian Road, Jiading District, Shanghai, China
Business Representative: Jiang Dawei (姜大伟)
Email: service@valethora.com
Telephone: +86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
Response Time:
We aim to respond within 24 business hours.
Last Updated: September 1, 2026