Return & Refund Policy
Last Updated: September 1, 2026
At Valethora, we want you to feel confident when shopping for furniture, rugs, home décor, and lifestyle products through valethora.com.
This Return & Refund Policy explains our return period, eligibility requirements, return procedures, return shipping responsibilities, damaged or incorrect item procedures, and refund timelines.
Valethora is operated by Shanghai Haishimei Trading Co., Ltd.
Website: valethora.com
Customer Service Email: service@valethora.com
Telephone: +86 13579843258
Business Representative: Jiang Dawei (姜大伟)
Registered Business Address:
Customer service hours are:
(Monday-Friday 9:00 AM-6:00 PM PDT)
1. 180-Day Return Period
Eligible products purchased directly from valethora.com may be returned within:
180 calendar days from the carrier-confirmed delivery date.
The 180-day return period begins on the date the shipping carrier records the order as delivered.
To qualify, you must contact us at service@valethora.com within the 180-day return period.
Requests submitted after 180 days may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a standard return, the product should generally:
- have been purchased directly from valethora.com;
- be returned within 180 days of delivery;
- be in its original or reasonably preserved condition;
- include the original components, accessories, hardware, and packaging where reasonably available;
- not show excessive use, misuse, intentional damage, unauthorized modification, or damage caused after delivery.
Customers may reasonably open and inspect a product after receiving it. Opening the package alone does not automatically make an item ineligible for return.
Furniture that has been substantially used, altered, damaged during customer assembly, or modified after delivery may not qualify for a standard change-of-mind return.
We reserve the right to inspect returned merchandise before approving a refund.
3. Free Returns
Eligible returns initiated within the applicable 180-day return period qualify for our authorized standard return method at no additional return-shipping charge to the customer.
Please contact us before returning any item. We will provide the applicable return instructions.
Do not independently ship a return to an address found on the original parcel, shipping label, supplier packaging, or other materials unless our customer service team has confirmed that address in writing.
If a customer chooses an unauthorized, expedited, premium, or alternative return method without our prior approval, additional shipping costs may not be reimbursed.
4. How to Start a Return
To request a return, contact:
Please provide:
- your full name;
- order number;
- email address used for the purchase;
- the product you wish to return;
- the reason for the return;
- photographs where relevant, particularly for damaged, defective, or incorrect products.
Our customer service team will review your request and provide return instructions.
Please do not return merchandise before receiving our instructions.
5. Return Address
Approved returns must be sent only to the return address provided or confirmed by Valethora Customer Service.
Designated Return Address:
Unless otherwise stated in the return instructions, the designated return address should correspond with the return destination disclosed by Valethora.
Returns sent to an unauthorized address may be delayed, refused, lost, or returned to the sender.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, materially defective, incomplete, or different from what you ordered, please contact:
We recommend contacting us within 7 days of delivery so that shipping-related issues can be investigated promptly.
Please provide, where reasonably available:
- your order number;
- photographs of the affected product;
- photographs showing the damaged or defective area;
- photographs of the outer packaging;
- photographs of the shipping label.
The 7-day reporting recommendation does not shorten the general 180-day return period for otherwise eligible returns.
After reviewing the information, we may provide an appropriate resolution, including a replacement, reshipment, partial refund, full refund, or return authorization, depending on the circumstances.
Where a return is required because of a verified defect, shipping damage, incorrect item, missing component, or fulfillment error attributable to us, Valethora will cover the authorized standard return shipping cost.
7. Change-of-Mind Returns
Eligible change-of-mind returns are accepted within the 180-day return period, provided the product satisfies the eligibility requirements described above.
Examples may include situations where you:
- no longer want the product;
- selected the wrong size or style;
- decide the product is not suitable for your space.
Eligible returns made through our authorized standard return procedure qualify for free return shipping.
8. Non-Returnable Items
The following items are generally not eligible for standard change-of-mind returns:
Gift Cards
Gift cards and store-credit certificates are non-returnable and non-refundable except where required by law.
Customized or Personalized Products
Products manufactured, altered, personalized, engraved, sized, configured, or otherwise customized specifically at the customer's request are generally not eligible for change-of-mind returns.
This restriction does not remove any rights that may apply if a customized item arrives damaged, defective, incorrect, or materially different from what was ordered.
9. Refund Review and Processing
After an eligible returned item arrives at the authorized return destination, we generally inspect the return within:
3–5 business days.
If the return is approved, we generally initiate the refund within:
3–5 business days after approval.
Refunds are issued to the original payment method used for the purchase unless otherwise required by law or agreed in writing.
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require an additional:
5–10 business days
to post the funds to your account.
Payment-provider processing times are outside Valethora's direct control.
10. Original Shipping Charges
Current shipping options may include:
Standard Shipping: US$2.99 for qualifying orders below US$39.00
Free Standard Shipping: Eligible orders of US$39.00 or more
Express Shipping: US$6.99
For a standard change-of-mind return, any original paid outbound shipping charge is generally non-refundable.
For verified damaged, defective, incorrect, missing, or fulfillment-error orders attributable to Valethora, applicable original shipping charges may be refunded where appropriate.
Free return shipping refers to the authorized return shipment and does not automatically mean that optional original Express Shipping fees are refundable for change-of-mind returns.
11. Partial Refunds
A partial refund may be considered where a returned product:
- is missing parts or accessories;
- shows damage not caused by shipping or a product defect;
- has been materially altered after delivery;
- shows use beyond what is reasonably necessary to inspect the product.
Any deduction will be reasonably related to the condition or loss in value of the returned item.
We will not make arbitrary deductions from eligible refunds.
12. Exchanges
If you would like a different product, size, or style, please contact us at:
Depending on product availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item and place a new order.
13. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
We will make reasonable efforts to assist if fulfillment has not yet begun.
Once an order has entered processing, fulfillment, or carrier transportation, cancellation may no longer be possible. You may instead request an eligible return after delivery.
14. Refused or Undeliverable Packages
Please contact us before refusing delivery.
If a package is refused without prior authorization or becomes undeliverable because of incorrect or incomplete customer-provided delivery information, any refund will be reviewed after the merchandise is returned and inspected.
Additional carrier costs caused by an unauthorized refusal or incorrect address information may be considered where permitted by applicable law.
15. Promotional and Discounted Orders
Unless specifically identified as subject to a lawful product-specific restriction before purchase, products purchased during a promotion or with a discount code remain subject to this Return & Refund Policy.
Approved refunds are based on the actual amount paid for the returned product, not its original, comparison, or pre-discount price.
16. Consumer Rights
This policy describes Valethora's standard commercial return and refund terms.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived.
Where applicable mandatory consumer protection law provides greater rights than this policy, those mandatory rights will apply to the extent required.
17. Contact Us
For questions about returns, refunds, damaged products, defective products, incorrect orders, or existing return requests, please contact:
Valethora Customer Support
Brand: Valethora
Legal Entity: Shanghai Haishimei Trading Co., Ltd.
Website: valethora.com
Email: service@valethora.com
Telephone: +86 13579843258
Business Representative: Jiang Dawei (姜大伟)
Registered Business Address:
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
Last Updated: September 1, 2026