Term of Service
Last Updated: September 1, 2026
Welcome to Valethora.
These Terms of Service (“Terms”) govern your access to and use of valethora.com (the “Site”), including any purchases, services, features, content, and communications offered through the Site.
Valethora is operated by Shanghai Haishimei Trading Co., Ltd.
By accessing the Site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and any policies incorporated into them by reference.
If you do not agree to these Terms, please do not use the Site.
Legal Entity: Shanghai Haishimei Trading Co., Ltd.
Brand: Valethora
Website: valethora.com
Registered Address: Room 4414, 4th Floor, Building 1, No. 4500 Baoqian Road, Jiading District, Shanghai, China
Email: service@valethora.com
Telephone: +86 13579843258
Business Representative: Jiang Dawei (姜大伟)
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
1. Eligibility and Use of the Site
You may use this Site only for lawful purposes and in accordance with these Terms.
By placing an order, you represent that you are legally capable of entering into a binding transaction under the laws applicable to you.
If you use the Site on behalf of another person or organization, you represent that you have authority to act on their behalf.
2. Our Products
Valethora offers furniture, rugs, lighting, home décor, storage products, textiles, and other household and lifestyle products.
Product characteristics may vary by item, including:
- materials;
- dimensions;
- colors;
- finishes;
- textures;
- assembly requirements;
- care instructions;
- availability.
Customers should review the applicable product page before purchasing.
3. Product Information and Accuracy
We make reasonable efforts to ensure that product descriptions, dimensions, photographs, prices, colors, availability, and other information displayed on the Site are accurate.
However, minor differences may occur because of:
- screen and device settings;
- photography and lighting;
- natural or manufactured material variation;
- manual measurements;
- production batches;
- website or typographical errors.
Colors, textures, wood grain, textile appearance, rug patterns, and finishes may therefore vary slightly from how they appear on a digital screen.
Where we discover a material error affecting an order, we may contact you to provide clarification or an appropriate resolution.
4. Dimensions and Measurements
Product dimensions displayed on the Site are intended to help customers determine whether an item is suitable for their space.
Minor variations may occur due to manufacturing processes or measurement methods.
Customers are responsible for reasonably checking:
- room dimensions;
- doorways;
- elevators;
- stairways;
- access routes;
- intended placement areas;
before ordering large furniture, rugs, or other oversized products.
Nothing in this section limits rights relating to products that are materially different from their advertised description.
5. Orders
Placing an order through the Site constitutes an offer to purchase the selected products.
An order is not necessarily accepted solely because an automated order confirmation has been generated.
We may review an order for matters such as:
- payment authorization;
- product availability;
- suspected fraud;
- pricing errors;
- delivery restrictions;
- incomplete customer information.
If we cannot reasonably fulfill an order, we may cancel the affected order and refund any payment collected for it.
6. Pricing
Prices are displayed on the Site in the currency applicable to the customer or market configuration.
For our primary U.S. market, prices are generally displayed in U.S. dollars (USD).
We make reasonable efforts to keep pricing information accurate.
If an obvious pricing or technical error occurs, we may contact you before fulfillment to explain the issue and provide available options.
We will not intentionally impose undisclosed mandatory product charges after an order has been completed.
7. Payment
Available payment methods are displayed during checkout.
Payments may be processed by Shopify and/or authorized third-party payment service providers.
By submitting payment information, you represent that:
- the information you provide is accurate;
- you are authorized to use the applicable payment method;
- you authorize the applicable amount to be charged.
Payment authorization may be subject to fraud-prevention and verification procedures.
Valethora does not guarantee that every payment method will be available for every customer, location, or transaction.
8. Taxes
Applicable sales taxes or other transaction taxes may be calculated during checkout where required.
The amount shown at checkout will depend on the destination, applicable tax rules, and checkout configuration.
Customers remain responsible for taxes or government charges that are lawfully imposed on their purchase where applicable.
9. Shipping
Orders are generally processed within:
1–3 business days
Processing time is separate from shipping or transit time.
After an order has been processed and handed to the carrier, estimated delivery within the United States is generally:
5–12 business days
The typical estimated total order-to-delivery period is therefore approximately:
6–15 business days
Delivery estimates are not guaranteed arrival dates.
For complete shipping terms, please review our Shipping Policy.
10. Shipping Charges
Our current general U.S. shipping structure is:
Orders under US$39.00:
Standard Shipping — US$2.99
Eligible orders of US$39.00 or more:
Standard Shipping — FREE
Express Shipping:
US$6.99, where available.
The final shipping option and applicable charge will be displayed during checkout.
If the shipping terms shown at checkout for a specific order differ because of product size, destination, or an available shipping service, the checkout information presented before payment will apply to that order.
11. Delivery and Tracking
Tracking information will generally be provided after an order has shipped and the carrier has made tracking data available.
Tracking updates may take time to appear after shipment.
Customers are responsible for providing accurate delivery information.
If you discover an address error, contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment, but we cannot guarantee that an address can be changed after a shipment has entered carrier transportation.
12. Damaged, Lost, or Incorrect Orders
If an item arrives damaged, materially defective, incomplete, or different from what you ordered, contact:
We recommend reporting shipping-related damage within 7 days of delivery so that we can investigate promptly.
This recommendation does not reduce the general 180-day return period available for otherwise eligible returns.
Depending on the circumstances, an appropriate resolution may include:
- replacement;
- replacement parts;
- reshipment;
- partial refund;
- full refund;
- authorized return.
Where a return is required because of a verified fulfillment error attributable to Valethora, we will cover the authorized standard return shipping cost.
13. Returns and Refunds
Eligible products purchased from valethora.com may generally be returned within:
180 calendar days from the carrier-confirmed delivery date
subject to the eligibility requirements and procedures stated in our Return & Refund Policy.
Customers must contact us before returning merchandise.
Refunds for approved returns are generally issued to the original payment method.
Our general refund process is:
Return inspection: generally 3–5 business days after receipt
Refund initiation: generally within 3–5 business days after approval
Payment-provider posting: may require an additional 5–10 business days
Please review our Return & Refund Policy for complete conditions.
14. Non-Returnable Items
Certain products are generally excluded from standard change-of-mind returns, including:
Gift Cards
Gift cards and store-credit certificates are generally non-returnable and non-refundable except where required by law.
Customized or Personalized Products
Products manufactured, altered, personalized, configured, sized, or otherwise customized specifically at the customer's request are generally not eligible for change-of-mind returns.
This does not limit rights relating to items that arrive damaged, defective, incorrect, or materially different from what was ordered.
15. Order Changes and Cancellations
If you need to change or cancel an order, contact:
as soon as reasonably possible.
We will make reasonable efforts to assist if fulfillment has not yet begun.
Once an order has entered processing, fulfillment, or carrier transportation, cancellation or modification may no longer be possible.
An eligible return may instead be requested after delivery in accordance with our Return & Refund Policy.
16. Customer Accounts
Some features of the Site may allow or require a customer account.
If you create an account, you are responsible for:
- providing accurate information;
- maintaining the confidentiality of your login credentials;
- restricting unauthorized access to your account;
- promptly notifying us of suspected unauthorized use.
You must not knowingly allow another person to misuse your account.
We may restrict or suspend access where reasonably necessary to protect customers, prevent fraud, or protect our systems.
17. Account Security
You are responsible for maintaining reasonable security over passwords and other account credentials.
If you believe that your account, password, payment information, or personal information has been compromised, please contact us promptly at:
We may request reasonable verification before making changes to an account or releasing account-related information.
18. Intellectual Property
Unless otherwise stated, the Site and its content, including:
- Valethora branding;
- logos;
- product presentation;
- text;
- graphics;
- layouts;
- photographs;
- videos;
- website design;
- original promotional materials;
are owned by, licensed to, or lawfully used by Valethora or Shanghai Haishimei Trading Co., Ltd.
These materials are protected by applicable intellectual property laws.
You may use the Site for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected Site content without authorization, except where permitted by applicable law.
Third-party trademarks and intellectual property remain the property of their respective owners.
19. User Content and Reviews
If you voluntarily submit a review, photograph, comment, suggestion, feedback, or other content to Valethora, you represent that you have the right to provide that content.
You must not submit content that:
- infringes another person's rights;
- is unlawful;
- is fraudulent;
- contains malicious software;
- contains confidential information you are not authorized to disclose.
Where you provide content for public display, you grant us permission to use that content for the purposes reasonably connected with operating, improving, and promoting Valethora, subject to applicable law and our Privacy Notice.
20. Prohibited Uses
You may not use the Site to engage in unlawful, fraudulent, abusive, harmful, or unauthorized activity.
In particular, you must not use the Site to commit fraud; submit false payment or identity information; interfere with Site security; introduce malware or harmful code; scrape or collect information through unauthorized automated means; attempt unauthorized access to accounts or systems; infringe intellectual property rights; impersonate another person; abuse promotions or payment systems; or use the Site in violation of applicable law.
We may restrict access where reasonably necessary to protect customers, our business, service providers, or the integrity of the Site.
21. Third-Party Services
The Site may rely on third-party providers for services such as:
- Shopify e-commerce infrastructure;
- payment processing;
- logistics and shipping;
- analytics;
- advertising;
- fraud prevention;
- communications.
Third-party services may be governed by their own terms and privacy practices.
We are not responsible for independent third-party websites or services outside our reasonable control.
Please review our Privacy Notice for more information about personal-information processing and service providers.
22. Site Availability
We aim to maintain reliable access to the Site but cannot guarantee uninterrupted or error-free operation.
Access may occasionally be interrupted because of:
- maintenance;
- software updates;
- technical failures;
- hosting issues;
- network problems;
- cybersecurity events;
- circumstances outside our reasonable control.
We may modify, suspend, or discontinue Site features where reasonably necessary.
23. Information Accuracy
We may update, correct, or revise information on the Site when reasonably necessary.
Historical, promotional, or informational content may not always reflect the most current product availability, pricing, or specifications.
Material terms applicable to a transaction will be those presented to the customer as part of the applicable purchasing process, subject to applicable law.
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and its general informational content are provided on an “as available” basis.
We do not warrant that:
- the Site will always operate without interruption;
- every error will immediately be corrected;
- third-party networks or carriers will always operate without delay.
Nothing in this section excludes any product warranty, statutory guarantee, or consumer protection that cannot lawfully be excluded.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Valethora and Shanghai Haishimei Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive losses arising solely from circumstances outside our reasonable control.
This may include losses resulting from unauthorized third-party activity, external network failures, or independent third-party services, where permitted by law.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits your rights regarding:
- damaged or defective products;
- products materially different from their description;
- refunds or remedies required by applicable consumer law;
- fraud or intentional misconduct;
- any other right that cannot legally be waived.
26. Indemnification
To the extent permitted by applicable law, you may be responsible for reasonable losses or claims resulting directly from your unlawful misuse of the Site, violation of these Terms, or infringement of another person's rights.
This section does not create liability beyond what is legally permitted.
27. Privacy
Our collection and processing of personal information are governed by our Privacy Notice.
Please review the Privacy Notice for information about:
- information we collect;
- how information is used;
- cookies and similar technologies;
- third-party sharing;
- data retention;
- security;
- privacy rights.
Privacy-related requests may be submitted to:
28. Governing Law
These Terms and transactions involving Valethora are governed by the applicable laws of the People's Republic of China, to the extent those laws may lawfully apply to Shanghai Haishimei Trading Co., Ltd. and the applicable transaction.
However, nothing in these Terms is intended to deprive a consumer of mandatory rights or protections that apply under the laws of the consumer's jurisdiction and that cannot legally be waived by contract.
Where mandatory consumer protection laws provide rights that conflict with these Terms, those mandatory legal protections will apply to the extent required by law.
29. U.S. Consumer Rights
Valethora primarily serves customers in the United States.
Nothing in these Terms is intended to waive or restrict any mandatory consumer protection right available to a U.S. customer under applicable federal or state law where that right cannot lawfully be waived.
If applicable mandatory consumer law provides greater protection than these Terms, the mandatory legal requirement will control to the extent necessary.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- our business;
- Site functionality;
- products or services;
- applicable law;
- operational requirements.
When material changes are made, we will update the Last Updated date displayed on this page.
Changes will apply prospectively as permitted by applicable law.
31. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted by law.
The remaining provisions will remain in effect.
32. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce that provision later.
33. Entire Agreement
These Terms, together with applicable policies referenced on the Site, including our:
- Privacy Notice;
- Shipping Policy;
- Return & Refund Policy;
- Your Privacy Choices;
- other applicable purchasing policies;
form the terms governing use of the Site and purchases from Valethora, subject to applicable mandatory law.
34. Contact Information
Questions regarding these Terms, your order, or use of the Site may be directed to:
Valethora Customer Support
Legal Entity: Shanghai Haishimei Trading Co., Ltd.
Brand: Valethora
Website: valethora.com
Registered Address: Room 4414, 4th Floor, Building 1, No. 4500 Baoqian Road, Jiading District, Shanghai, China
Business Representative: Jiang Dawei (姜大伟)
Email: service@valethora.com
Telephone: +86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
We aim to respond to customer inquiries within 24 business hours.
Last Updated: September 1, 2026