Shipping Policy
Last Updated: September 1, 2026
Thank you for shopping with Valethora. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping charges, tracking procedures, and how we handle lost, delayed, damaged, or incorrectly delivered orders.
Valethora is operated by Shanghai Haishimei Trading Co., Ltd.
Website: valethora.com
Customer Service Email: service@valethora.com
Telephone: +86 13579843258
Registered Address: Room 4414, 4th Floor, Building 1, No. 4500 Baoqian Road, Jiading District, Shanghai, China
Business Representative: Jiang Dawei (姜大伟)
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
1. Shipping Destinations
Valethora primarily serves customers in the United States.
Orders may be shipped to eligible U.S. delivery addresses accepted during checkout.
Shipping availability may depend on the destination, product size, product type, carrier availability, and other logistical restrictions.
If your delivery address cannot be serviced, checkout may prevent completion of the order or our customer service team may contact you after the order is placed.
We do not currently advertise general worldwide shipping under this Shipping Policy.
2. Order Processing Time
Orders are generally processed within:
1–3 business days
after payment has been successfully confirmed.
Processing time is separate from shipping or transit time.
Business days are Monday through Friday, excluding applicable public holidays.
During processing, we may:
- verify payment;
- confirm order information;
- prepare the product for shipment;
- conduct quality checks;
- package the order;
- transfer the shipment to the carrier.
Orders placed on weekends or holidays generally begin processing on the next business day.
3. U.S. Delivery Time
After an order has been processed and handed to the carrier, estimated delivery within the United States is generally:
5–12 business days
Therefore, the typical estimated total time from order confirmation to delivery is approximately:
6–15 business days
This consists of:
Processing: 1–3 business days
Shipping/Transit: 5–12 business days
Delivery estimates are not guaranteed delivery dates. Carrier delays, weather, peak seasons, address issues, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.
4. Shipping Rates
Our current U.S. shipping options are:
Standard Shipping
For orders under US$39.00:
US$2.99
Free Standard Shipping
For eligible orders of:
US$39.00 or more
Standard shipping is:
FREE
Express Shipping
Where Express Shipping is available:
US$6.99
The shipping option and any applicable charge will be displayed during checkout before you complete your purchase.
Express Shipping availability may vary depending on the product and destination. Where a specific delivery estimate for Express Shipping is shown at checkout, that estimate applies to that shipping option.
5. Free Shipping Threshold
Eligible U.S. orders with a merchandise subtotal of US$39.00 or more qualify for Free Standard Shipping.
The qualifying subtotal is generally calculated after applicable promotional discounts and before any shipping charges.
Optional Express Shipping is not included in the free standard shipping offer.
If an order no longer meets the US$39.00 threshold after an adjustment or cancellation, the applicable shipping charge may be recalculated where permitted.
6. Order Tracking
Once your order has been shipped and tracking information becomes available, we will provide tracking information through one or more of the following:
- shipping confirmation email;
- order status page;
- customer account, where available;
- carrier tracking link.
Tracking information may not update immediately after shipment because the carrier may require time to scan and register the package in its system.
If your tracking information has not updated for an unusual period or you believe your shipment may be delayed, please contact:
Please include your order number so we can assist you more efficiently.
7. Shipping Delays
Most orders arrive within the estimated delivery window, but delays may occasionally occur due to circumstances such as:
- severe weather;
- carrier disruptions;
- high seasonal shipping volume;
- transportation delays;
- incorrect or incomplete delivery information;
- security or customs inspections where applicable;
- events outside our reasonable control.
If your order is delayed, please first check the tracking information provided with your shipment.
If the shipment appears significantly delayed or tracking has stopped updating, contact us at:
We will assist with investigating the shipment with the relevant carrier or logistics provider.
8. Damaged Items — Shipping Protection
We want your Valethora order to arrive in good condition.
If an item arrives damaged during transportation, please contact us as soon as reasonably possible. We recommend contacting us within 7 days of delivery so that we can investigate the shipping issue promptly.
Please provide:
- your order number;
- photographs of the damaged product;
- photographs of the outer packaging;
- photographs of the shipping label;
- a brief description of the damage.
After reviewing the information, we may provide an appropriate resolution, such as:
- replacement of the damaged item;
- replacement of damaged parts;
- reshipment;
- partial refund; or
- full refund.
For verified shipping damage attributable to the carrier or fulfillment process, the customer will not be required to pay additional authorized replacement or return shipping costs.
This shipping-damage process does not reduce any rights available under our Return & Refund Policy.
9. Lost Packages
If tracking indicates that a package may have been lost in transit, please contact:
We may first need to investigate the shipment with the carrier.
If the carrier confirms that the package was lost before successful delivery, we will determine an appropriate resolution, which may include:
- replacement;
- reshipment; or
- refund.
We may require reasonable verification before issuing a replacement or refund.
10. Packages Marked Delivered but Not Received
If tracking shows Delivered but you cannot locate the package, we recommend that you:
- check the delivery location around your property;
- ask household members or neighbors where appropriate;
- review the carrier's tracking details;
- contact the carrier if additional delivery information is available.
If you still cannot locate the shipment, contact:
We will assist you in reviewing the available delivery information and, where appropriate, opening an investigation with the carrier.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully check:
- recipient name;
- street address;
- apartment or unit number;
- city;
- state;
- ZIP code;
- telephone number.
If you notice an error after placing your order, contact us as quickly as possible at:
We will make reasonable efforts to update the address before fulfillment. However, once the order has been processed or transferred to the carrier, we may not be able to change the delivery address.
Additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.
12. Multiple Shipments
Furniture, rugs, home décor, and other products may differ significantly in size and fulfillment requirements.
As a result, an order containing multiple products may sometimes be shipped in separate packages.
If your order is divided into multiple shipments:
- packages may arrive on different dates;
- separate tracking numbers may be provided;
- no additional shipping charge will be imposed solely because we divided an order into multiple shipments.
Please review all available tracking information before reporting a missing item.
13. Oversized Furniture and Rug Orders
Certain furniture, rugs, or oversized home products may require special handling or a different carrier.
For these products:
- delivery arrangements may vary;
- tracking formats may differ;
- carrier availability may depend on destination;
- delivery may require additional coordination.
Any material shipping restriction or additional charge applicable to a specific order should be disclosed before order completion or communicated to you if additional confirmation is required.
We will not intentionally impose undisclosed mandatory shipping charges after an order has been completed.
14. Taxes, Duties, and Import Charges
For orders shipped to U.S. customers, applicable sales taxes may be calculated and displayed at checkout where required.
If customs duties, import taxes, brokerage charges, or similar government-imposed charges apply in unusual circumstances, responsibility for those charges will be determined according to the destination's applicable laws and the terms presented at checkout.
We will not represent optional carrier or government charges as Valethora product charges.
15. Delivery Restrictions
We may be unable to ship certain products to particular addresses because of:
- product dimensions or weight;
- carrier limitations;
- local delivery restrictions;
- remote location limitations;
- transportation safety restrictions.
The most reliable indication of whether an address is eligible is the shipping availability shown during checkout.
If an order cannot reasonably be fulfilled to the address provided, we will contact the customer to discuss available options.
16. Refused or Undeliverable Shipments
If a package cannot be delivered because of:
- an incorrect address;
- an incomplete address;
- repeated unsuccessful delivery attempts;
- customer refusal without prior authorization;
the package may be returned to the sender or fulfillment location.
If this occurs, please contact us.
Any refund or reshipment will be reviewed based on the circumstances and our applicable Return & Refund Policy.
Customers should contact us before refusing delivery whenever possible.
17. Changes or Cancellations
If you need to change or cancel an order, contact:
as soon as possible after placing the order.
We will make reasonable efforts to assist before fulfillment begins.
Once an order has been processed, packaged, or transferred to the carrier, cancellation or address modification may no longer be possible.
18. Shipping and Return Policy Consistency
Shipping charges paid for the original order and costs relating to returns are governed separately.
Valethora currently offers eligible customers a 180-day return period from the carrier-confirmed delivery date, subject to the conditions stated in our Return & Refund Policy.
For detailed information regarding:
- free returns;
- change-of-mind returns;
- damaged or defective products;
- return authorization;
- refund timing;
please review our Return & Refund Policy.
19. Customer Support
For questions regarding shipping, tracking, delivery delays, damaged shipments, lost packages, or delivery addresses, please contact:
Valethora Customer Support
Email: service@valethora.com
Telephone: +86 13579843258
Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)
We aim to respond to customer inquiries within 24 business hours.
20. Company Information
Brand: Valethora
Legal Entity: Shanghai Haishimei Trading Co., Ltd.
Website: valethora.com
Registered Address: Room 4414, 4th Floor, Building 1, No. 4500 Baoqian Road, Jiading District, Shanghai, China
Email: service@valethora.com
Telephone: +86 13579843258
Business Representative: Jiang Dawei (姜大伟)
Last Updated: September 1, 2026